The Outback Queensland Welcomes You Program

In Outback Queensland, our welcome runs deep, being built on resilience, storytelling and a true sense of connection. Across vast horizons, historic towns and remote communities, visitors are met with open doors, friendly faces and an authenticity that’s hard to find anywhere else.

The Outback Queensland Welcomes You program brings this spirit to life, encouraging those working in tourism, hospitality, retail and events to step into the role of local storytellers and hosts, creating meaningful and memorable experiences for every guest.

As part of the statewide Queensland Welcomes You initiative, this free online training supports you to grow your knowledge, confidence and pride in sharing what makes the Outback so extraordinary.

Start the free online training today and help strengthen the unmistakable Outback Queensland welcome.

Who can participate?

The training is free to access and open to anyone who plays a role in welcoming and hosting guests, including:

• hotels and resorts
• venues and events
• tours and attractions
• transport services
• restaurants, cafés and bars
• retail and visitor centres
• volunteers and locals.

 Benefits of the training

For businesses:

• Streamline staff onboarding.
• Set consistent service standards.
• Show your commitment to inclusivity and guest excellence.

For staff and individuals:

• Gain confidence and practical skills.
• Deepen regional knowledge.
• Receive a certificate of completion.

For events and volunteers:

• Upskill teams quickly.
• Deliver consistent, world-class welcomes across every touchpoint.

Together, these benefits help create memorable guest experiences that spark rave reviews.

About the Program

The training takes around 1.5 to 2 hours in total, which can be completed across multiple sessions. It includes 5 modules covering:

• world-class hosting principles
• accessibility and inclusion
• storytelling and regional knowledge
• Aboriginal and Torres Strait Islander cultures and environmental sustainability
• local experiences and tourism products.

How to complete the training

Online

• Sign up on the Queensland Welcomes You training portal.
• Choose your region and complete the modules and feedback survey.
• Download your certificate and share it with your team.

Face-to-Face Training Workshop

• In addition to the online program, the content can also be delivered in an in-person Workshop format.
• This option reinforces key concepts, builds team culture and provides space for practical discussion.

If you would like any more information about the Queensland Welcomes You program, email qldwelcomesyou@qtic.com.au.

Acknowledgement

The Queensland Welcomes You initiative is proudly supported by the Queensland Government and Tourism and Events Queensland, and delivered by the Queensland Tourism Industry Council (QTIC).